Store Policy

Store Policy

1.
Simplicity

We made simplicity our priority In order to achieve a successful result in all our project with little or no effort for you to make a purchase.

2.
Security

We don't just prioritize design but we ensure adequate security and safe shopping experience on our platform.

3.
Delivery

What You See Is What You Get ! We ensure timely delivery of the exact product you order either digital or physical product.

4.
Feedback

We are not immune to criticism. We use it to grow ourself so its very important to us if you tell us what you think about our services.

Membership Guide

About Membership
To become a member of our store, it is enough to go to our Member Transactions page and fill in the relevant sections. Filling your member information correctly and completely is very important in terms of the possibility of communication and transportation problems.
Becoming a member is a very simple and fast process. Being a member does not mean that you are under any obligation. However, before shopping, read the sales contract carefully. You have the right to end your membership anytime you want.
 
 
Membership Cancellation
The member has the right to terminate his / her membership at any time. After you terminate your membership, all your relationship with our site will be terminated.
To terminate your membership, you must submit your request from our contact information page after logging in.
 
Membership Cannot Be Canceled In The Following Situations
1 - If the member has not passed 60 days from the last order.
2 - If a membership cancellation request has been made with a different e-mail address
3 - If the member cannot be reached from the registered information
 
Membership is Canceled by Us in the Following Situations
1 - Member is immoral, sending messages or posting comments
2 - If he attempted to fraud
3 - If attempted to damage the system or the name www.serrakiziltas.com.
 
Member Security
All kinds of precautions have been taken in our store for the safety of the member. You are responsible for the security of member information in addition to these measures taken. Do not share the information you use to log into our store with anyone, do not log into the system from computers that you are not sure of being safe.
 
Different Address
There is an address section for each member to enter a different address other than his / her registered address while Finalizing the Order.
You can use the address section to send gifts to your friends, as well as to use it when you are at different addresses.
For example: During the periods when you will be in different branches of the company you work for or when you stay at the cottage. Or if you want your invoice to reach a friend
 
Product Reviews
Each member can comment on the products. As you share your knowledge and experience with other users, shopping will be more enjoyable and conscious. Since customer comments will be impartial and based on experience, a more conscious shopping environment will be created.
 
Things to consider when writing product reviews: Take care to write respectful comments to other users and the manufacturer of the product within the framework of general ethics. Comments are reviewed and inappropriate comments are deleted.

Privacy Policy

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our [privacy_policy].

 

PRIVACY PERSONAL DATA PROTECTION & COMMUNICATION PERMISSION POLICY

 

Purpose of Privacy & Personal Data Protection Policy

This Privacy & Personal Data Protection Policy;

a. What kind of personal data is collected by the online shopping platform www.serrakiziltas.com (" serrakiziltas.com"),

b. How this personal data is used,

c. With whom serrakiziltas.com can share your personal data,

d. What are your rights over your personal data processed by serrakiziltas.com and how you can exercise these rights,

e. It explains how you can change your positive or negative preferences for receiving electronic commercial messages.


Your Processed Personal Data, Purpose and Basis of Personal Data Processing

serrakiziltas.com, in order to provide better service to its customers, and the Law No.5651 on the Regulation of Broadcasts on the Internet and Fight Against Crimes Committed Through These Publications and the relevant secondary legislation, Law No.6563 on the Regulation of Electronic Commerce and related secondary legislation, Within the framework of the legal obligation arising from the relevant legislation, especially the Personal Data Protection Law No. 6698; Your personal data (name, surname, date of birth, mobile phone number, e-mail, address, any personal information to identify the user directly or indirectly, including but not limited to the product information on the shop) demands from you. This personal data is " serrakiziltas.com.

 

Communication Permission

By accepting the "Terms of Use" and this Privacy & Personal Data Protection & Communication Policy, your personal information you have shared with us; In order to provide you with various advantages and to send all kinds of communication messages for sales, marketing and similar purposes; You expressly consent to the collection, storage, processing, use, transfer and sharing with serrakiziltas.com for the same purposes. This information is only for third parties with whom we are in a contractual relationship, who share our sensitivity about data security, and who comply with the provisions of the relevant legislation, in order to provide the services to be provided to you perfectly, to deliver your possible shipments in a healthy way, to deliver our notifications via phone, sms or e-mail on time. ,

 

Your Rights Regarding Your Personal Data

To learn what your processed personal data is, whether it is used for the purpose of processing, whether it is used for the purpose of processing, to learn about the third parties to whom personal data is transferred in the country or abroad, if there is incomplete or incorrectly processed personal data or if there is any change in your processed personal data, to change and update your personal data. You can access your account from the "My Account" section on the "serrakiziltas.com" website and make necessary changes, updates or deletions, in order to request that this situation be notified to third parties to whom your personal data has been transferred.

 

Personal Data Retention Period

Pursuant to the Law No. 6563 on the Regulation of Electronic Commerce; by recording the approval, withdrawal of the approval, the content of the commercial electronic message and other records regarding the shipment to be submitted to the Ministry when necessary; It will be stored for 3 years from the date of expiry of the approval. After the deadline, your personal data are deleted, destroyed or anonymized by our company or upon your request.

 

Use of Cookies

Cookies are text files that are loaded by your internet browser when you visit the "serrakiziltas.com" website and contain small pieces of information stored on your computer, mobile phone or tablet.

"serrakiziltas.com" will collect your browsing information in order to provide better service to its visitors, to benefit its visitors and members from the benefits of membership, and within the framework of its legal obligation, provided that it is not used outside the purposes and scope specified by this Privacy Personal Data Protection & Communication Policy, will process it, share it with third parties and store it securely.

"serrakiziltas.com", in order to provide you with special promotions, promotions and marketing offers, to improve the content of the website for you or to determine your preferences; tracks your browsing information on the site and your membership usage history on the site. “serrakiziltas.com” uses session cookies and persistent cookies on its website and mobile site. Session ID cookie expires when you close your browser. The persistent cookie remains on your hard disk for a long time. You can remove persistent cookies and reject both session cookies and persistent cookies by following the instructions given in your internet browser's "help" file or by visiting "www.allaboutcookies.org" or "www.youronlinechoices.eu". If you refuse persistent cookies or session cookies,

How does “serrakiziltas.com” use third-party cookies for advertising and retargeting?

"serrakiziltas.com" cookies also; search engines, "serrakiziltas.com" web site or mobile site and "serrakiziltas.com" advertisements when you visit the web sites you think may be of interest to you to use "Advertising Technology" to activate. Advertising Technology uses information about your previous visits to the website or mobile site and the websites or mobile site where "serrakiziltas.com" advertises in order to offer you special advertisements. When serving these ads, a third-party cookie may be placed in your browser so that “serrakiziltas.com” can recognize you. The website or mobile site of “serrakiziltas.com” also; Google, Inc. ("Google") uses Google Analytics and Google Adwords, a web analysis service. Google Analytics and Google Adwords cookies are used to analyze how visitors use the website or mobile site. Information about your use of this website or mobile site (including your IP address) is transferred to Google and stored by Google. Google will use this information to evaluate your use of the website / mobile site, compile the "serrakiziltas.com" website or mobile site activity, and provide other services related to website or mobile site activity and internet usage. However, it will not match your IP address with other data stored by Google. For more information on using Google Analytics, you can visit: Information about your use of this website or mobile site (including your IP address) is transferred to Google and stored by Google. Google will use this information to evaluate your use of the website or mobile site, compile the "serrakiziltas.com" website or mobile site activity, and provide other services related to website or mobile site activity and internet usage. However, it will not match your IP address with other data stored by Google. For more information on using Google Analytics, you can visit: Information about your use of this website or mobile site (including your IP address) is transferred to Google and stored by Google. Google will use this information to evaluate your use of the website or mobile site, compile the "serrakiziltas.com" website or mobile site activity, and provide other services related to website or mobile site activity and internet usage. However, it will not match your IP address with other data stored by Google. For more information on using Google Analytics, you can visit: tr ”will use it to compile the website or mobile site activity and to provide other services related to website or mobile site activity and internet usage. However, it will not match your IP address with other data stored by Google. For more information on using Google Analytics, you can visit: tr ”will use it to compile the website or mobile site activity and to provide other services related to website or mobile site activity and internet usage. However, it will not match your IP address with other data stored by Google. For more information on using Google Analytics, you can visit: http://www.google.com/intl/tr/policies/privacy/#infocollect .

 

Unsubscribe

If you want to revoke your consent of messages sent to you for campaign promotions or information purposes, you can send an e-mail to info@serrakiziltas.com or click the exit link in the messages sent to you or call serrakiziltas.com customer service number from the contact us.

 

Personal Data Sharing with Official Authorities

Your personal data regarding serrakiziltas.com membership and traffic information such as your browsing information; may share this information with public institutions and organizations that are legally authorized to request this information for your security and for serrakiziltas to fulfill its obligations under the law (in cases such as combating crime, threats to the state and public security).

 

Precautions Regarding Protection of Personal Data

Protection of personal data is an important issue for serrakiziltas.com. serrakiziltas.com takes necessary measures to protect personal data against unauthorized access or loss, misuse, disclosure, alteration or destruction of this information. serrakiziltas.com uses generally accepted security technology standards such as firewalls and Secure Socket Layer (SSL) encryption when storing personal data. In addition, when sending your personal data to serrakiziltas.com via the website or mobile site, these data are transferred using SSL.

serrakiziltas.com undertakes to keep your personal data confidential, to take all necessary technical and administrative measures and to show due diligence to ensure privacy and security. Although serrakiziltas.com takes the necessary information security measures, in the event that personal data is damaged or obtained by third parties as a result of attacks on the website and the system, serrakiziltas.com will immediately notify you and the Personal Data Protection Board.

 

Changes to Privacy Personal Data Protection & Communication Policy

serrakiziltas.com may at any time make changes to this Privacy Personal Data Protection & Communication Policy. These changes become effective immediately after the new revised Privacy Protection of Personal Data & Communication Policy are posted on the "www.serrakiziltas.com" site. Necessary information will be given to you, our members, in order for you to be aware of the changes in this Privacy Personal Data Protection & Communication Policy.

 

Applicable Law, Authorized Courts and Enforcement Offices

This Privacy Data Protection & Communication Policy is subject to the laws of the Republic of Turkey. Istanbul Central Court and Enforcement Offices are authorized to resolve any disputes that may arise from the implementation of the Privacy Personal Data Protection & Communication Policy.

Warranty conditions

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our [privacy_policy].

Warranty conditions

 

Unless otherwise stated, all products are under the warranty of the manufacturers. In order for the warranty conditions to be valid, be sure to check the product during cargo delivery. When you see a damage, keep a record and do not receive the product. Changes made on the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

 

 

 

Product Return Conditions

 

If the product you purchased on our site is faulty, you must contact us via the return exchange form on the My Orders page within 30 days from the delivery date. Following this information, the faulty product that you send us with the courier company will be replaced with a new one. If the ordered product error is caused by customer use or if the product has been used within 30 days, the product will not be returned or exchanged. As per the conditions of product return and replacement, the practices are essential in accordance with the Law No. 4077 on Consumer Protection.

Delivery Information

Your orders will be delivered to cargo within 3 working days (Monday-Friday) after the bank approval. According to the distance of the delivery address to www.serrakiziltas.com, the cargo company will deliver your order within 1-3 days.
 
Delivery times of special production products vary according to the production time. Delivery information and times of such products are specified on the product pages.
 
In case of a mishap caused by us, you will be notified based on your membership information. That's why membership is complete and accurate information is important. Delivery is not done on weekends and feast days.
 
All of the products you choose will be delivered to you by the cargo companies we have contracted with, with the guarantee of www.serrakiziltas.com.
 
The products you have purchased will be notified to you with a confirmation e-mail. If any of the products you have selected are not available in stock, an e-mail will be sent to you and you will be notified of the date when the product will enter the first stocks.
 
www.serrakiziltas.com is an on-line shopping site. It allows multiple users to shop at the same time. In rare cases, the consumer buys the same product and the product is out of stock.
 
If the product you paid for over the internet is not in stock, there is a waiting period of at least 4 (four) and maximum 30 (thirty) days. If the product cannot be delivered to the consumer between these dates, his payment will be returned to him.
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